Harjeet does a really great job of thanking the people who helped us get to where we are.

I’ve talked about the power of our network before.

To echo Harjeet’s sentiment, we’re all very grateful for everyone who’s assisted along the way.

We’re also very appreciative of Live Current, who are taking a bet on our technology and people. I fully believe and we’ll realize the full potential of our combined team.

Also for Phil’s view, our first employee, read this.


in case…

26Mar08

there was any ever risk of us taking ourselves too seriously, Baz (Brian Collins) sent me this picture of our team to use for our latest BBC piece.

The response I got after forwarding it to the BBC was, “I’m not sure that would work without explaining who everyone is in the picture”. And so it lives here, on my blog.

From left to right, that’s Phil, Patrick, Brian, John, Harjeet and me, the Auctomatic team.

Auctomatic Team


A while back I was asked to contribute to a discussion on the “future face of enterprise”, by the Make Your Mark campaign.

Here is the viewpoint piece I wrote.


Auctomatic is ready for you to play with!

Get started here!

ps: our BBC article on Auctomatic is currently their 2nd most read business story (and on the UK version homepage), exciting times! Now to pray the servers hold on…


I’m obviously late to the game when it comes to talking about the Bubble (or not), but I wanted to present a different way to make sense of all the discussion going on [1].

A bubble shouldn’t be defined by the amounts of money being spent, the number of people doing startups, the sky-high valuations and so on, (although typically they are all symptoms of being in a bubble), but instead by looking at people’s motivations. This is what typically changes in a bubble. Normally, investors and entrepreneurs are motivated by the fundamentals in a market or in a business. This is great, where there is a problem to be solved or an inefficiency to be eliminated, the opportunity is seized.

However, what soon happens is that this behaviour, when successful, motivates other people to start doing the same, and eventually you end up with people starting companies, writing facebook applications, and making investments not because of the fundamentals, but because everyone else is. When this happens, you know you’re in a bubble.

So, ask yourself, do you know of people starting companies (or writing facebook apps) because everyone else is? Do you see investors making investments to “not miss out” rather than because of a business’ merits? Therein lies a better way to answer the question.

Because people are heavily influenced by what other people are doing, bad decisions become more common (and ‘noise’ is introduced into the market).

I’m expounding a framework that I read in Critical Mass [2], a great book that incidentally is one of the few books not to be panned in The Black Swan.

[1] – In my first meeting with a VC when I went to San Francisco in January, I asked him if he thought there was a bubble, his answer was yes. After the Y Combinator Winter program in March, I asked Paul Graham, and his answer was no. Obviously people use different metrics. And I’ve been thinking about it for far too long.
[2] – In fact, Mr Ball (the author) says talks of bubbles and crashes is also wrong – cycles don’t exist, just continuous fluctuations. He has an excellent blog, and this post is particularly good.

To quote some of it:

“Everyone knows that market statistics, such as commodity values, fluctuate wildly over a wide range of timescales (while, in the long term, showing generally steady growth). There is nothing particularly remarkable or surprising about that: clearly, the economy is a complex system (one of the most complex we know of, in fact), and such systems, whether they be earthquakes or landslides or biological populations or electronic circuits, show pronounced and seemingly random noise. What is unusual about economic noise, however, is that an awful lot of money rides on it.

That is why, rather than regard it indeed as noise, economists and market analysts are desperate to ‘explain’ it. Imagine a physicist looking through a magnifying glass at the wiggles in her data, and deciding to find a causal explanation for each individual spike. But that is precisely the game in market analysis.

The standard approach to this aspect of economic theory is as revealing as it is disturbing. Economic noise is a ‘bad thing’, because it seems to undermine the notion that economists understand the economy. And so it is banished. Noise, they say, has nothing to do with the operation of the market. In the ‘neoclassical’ theory that dominates all of academic economics today, markets are instantaneously in equilibrium, so that they display optimal efficiency and all goods find their way effectively to those who want them. So the marketplace would run as smoothly as the Japanese rail network – if only it did not keep getting disrupted by external ‘shocks’.

These shocks come from factors such as technological change – an idea that stems back to Marx – which force the market constantly to readjust itself. The very language of this process, in which economists talk of ‘corrections’ to the market, betrays their insistence that none of this is the fault of the market itself, which is simply doing its best to accommodate the nasty outside world. “Nothing more useless than listening to a newscaster tell us how the market just made a little ‘correction’”, says Joe McCauley of the University of Houston, who believes that ideas from physics can help explain what is really going on in economics. (I have a forthcoming article in Nature on this topic.)

“The economists incorrectly try to imagine that the system is in equilibrium, and then gets a shock into a new equilibrium state”, says McCauley. “But real economic systems are never in equilibrium. There is, to date, no empirical evidence whatsoever for either statistical or dynamic equilibrium in any real market. In their way of thinking, they have treat one, single point in a time series as ‘equilibrium’, and that is total nonsense. It’s completely unscientific.”


I read the following on Valleywag (awesome site, btw):

“It’s a lesson from Marketing 101, but one that most of Silicon Valley has yet to learn: Tout benefits, not features. The iPhone has visual voicemail (that’s a feature) so that you can listen to just the messages you want (that’s a benefit). This new set of ads is all about benefits. They show real people using their phones and loving them.”

It’s a brilliant point made by Jordan Golson.

When blogging on Auctomatic, it’s really easy for me to slip into feature-itis and write about the latest features we’re building without clearly explaining the benefits.

But if you’re dealing with mainstream consumers, then it’s benefits you should communicate, not features! The MPire guys gave us this great advice a while back too with respect to eBay sellers.


Credit crunch

16Sep07

In 2004 I did an internship in Deutsche Bank’s Credit Structuring team. It was an incredibly lucrative business, I remember listening in to a phone call with a big European defence agency who bought some structured assets and in the process, made the team of 4 guys I was working with (we were the Germany desk) quite a few million Euro in profit, for what seemed like not a lot of work.

I remember thinking something was weird, how a bunch of bonds that in aggregate didn’t pay much in interest, could be magically combined, and then sliced up, and out of nowhere, 200 or 300 basis points of profit would appear. Surely something to do with the ratings was being manipulated.

Anyway, the profits being made weren’t really profits, in that the ‘profit’ would accrue over the lifetime of the asset, assuming the underlying assets wouldn’t default. But, in terms of bankers’ incentives, no one could care less about how that asset played out as:

1) there was a model showing that the chance of things going tits up was near on impossible
2) bonuses would be in a few months time, and it would be decided by paper profits made that year

Anyhow, the reason I’m blogging this is that I just found out the Deutsche Bank credit traders just lost 100 million Euros, and that several desks have now been shut down. Further, I hear that Lehman Brothers have canned 8% of their global workforce in a month, that Goldman Sachs has a hiring freeze, and shrunk its graduate intake by 25%.

So it’s kind of a big problem. All those structured assets obfuscate

a) what the real level of risk is, and
b) who the hell owns that risk

(Of course I am heavily simplifying).

The Economist has been covering the credit/American sub-prime problem as a leader for the past month or so now. Not that I follow things in much detail, but I’m reminded that in the financial markets uncertainty is the norm, not the exception, and to my final point: you should read The Black Swan.

For further implications of the credit crunch, read how in the UK Northern Rock needed to be bailed out, almost GBP 2bn was withdrawn in the past 3 days, and that investment banks globally are set to lose $30bn.

**
As an aside, the big problem with a lot of financial models is that they assume a normal distribution on variables where they shouldn’t. A normal distribution is fine for independent variables, but in most things where you are modelling human behaviour, things are far from independent (we are heavily influenced by what other people are doing; Facebook Apps are a good example of that). This in turn leads to problems where models heavily underestimate risks of rare events (the normal distribution inherently understates the probability of rare events).


Burning Man

06Sep07

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burning, originally uploaded by Kulveer.

I went to Burning Man for the first time this past weekend. It was an interesting, and thought-provoking experience. I first heard of it when I read the Google Story a few years back, so I had some idea of what to expect, and was quite excited to go.

[For those of you that don't know what it is, it's quite hard to explain, but imagine thousands of people coming together in the middle of the desert to celebrate "self-expression, self-reliance, and art" in a temporary city (Black Rock City) that's completely constructed by volunteers, where everyone leaves one week later, having left no trace.]

The quick way to describe it is that it was as close as you are likely to ever get to ‘hippy utopia’. I loved that a lot of modern societal norms seem to be cast off for a week and the people there were having a great time. One girl approached me out of the blue as I was sitting down listening to a band play, and offered me a hand massage. I said yes, and then asked her what she thought of Burning Man. She told me it was “like being at home”, that there was no place like it, and that she looked forward to it each year. I could tell she was genuinely happy. Anyway, she then offered to spray me with peppermint to cool me down, to which I answered yes, and I immediately felt sheepish as I had nothing to offer her (our alcohol was in the RV – an emphasis on giving/bartering is the norm; there is no money).

I definitely noticed a difference between those who had come well prepared (i.e. not us) and those that seemed like tourists or slightly ill at ease with the whole thing. The general vibe was one of giving; people everywhere were offering their drinks and food and generally being very welcoming.

Also, there were lots of naked people. Everywhere. I couldn’t help but wonder whether these people were ‘conventional’ in every day life and just let loose for a week each year at the playa, or whether these traditionally unconventional types (I’m loathe to say hippy again) that had congregated from all across northern America.

Anyway, the artwork I saw was pretty awe-inspiring. The highlight was this ‘temple’ that had been built and was burnt the day after The Man. A lot of effort had obviousy gone into building it. It was quite moving to see people writing messages, heartfelt apologies and confessions on the structure itself to loved ones who had passed away. I saw one man write a letter and break into tears uncontrollably and just sit there weeping, and another couple who had lost their baby and were putting up a montage as a tribute. It was very solemn.

The other image that came to mind was that this was what a human colony on Mars might look like some day. A lot of people had created unique buggies, adapted buses and decorated their bikes to get around (the playa is huge, afterall). It was invigorating to see so much individuality, and that people had made the effort to express themselves. It was a sight in itself to see how people were travelling across the playa. Contrast that to normal city life and transportation is positively bland (I’m looking at all the identical cars driving over the Bay Bridge right now).

Conclusion? I’d like to go again, this time with a little more preparation, now that I know what it’s all about.


It makes sense to explain, very briefly, what we do, if you haven’t been following the story from the start.

Auctomatic is designed to save sellers time on eBay.

To put this into context, the eBay website was designed for individuals to trade with each other. However, there are many businesses that use eBay as a distribution tool, and sell thousands of dollars worth of merchandise each month. For them, using the website to list hundreds of items a day, manage all the images, the feedback, and their inventory levels is near on impossible.

So a market has emerged to serve this need, and we created Auctomatic after hearing first hand from our boso sellers about this problem.

eBay fully supports these tools by making their API (tech speak for a way to plug in to the main site) free and putting a lot of internal resources towards promoting it.

To put this into context, over half of the auction listings on eBay.com come through external tools. This number itself grew by 30% year on year last year.

We’re in the final testing phase with the app and looking at launching soon. If you’ve any questions, feel free to email me at kul auctomatic com.


I’ve just finished reading Nassim Taleb‘s The Black Swan. It’s the type of book that gets you thinking, a lot.

So I want to blog the following excerpt from the same author, which was part of his response to the question “What are you optimistic about?” (also because my latest BBC piece has just gone up and I didn’t want everyone to think we’re still starving.

“I am convinced that the future of America is rosier than people claim – I’ve been hearing about its imminent decline ever since I started reading. Take the following puzzle. Whenever you hear or read a snotty European presenting his stereotypes about Americans, he will often describe them as “uncultured”, “unintellectual” and “poor in math” because, unlike his peers, they are not into equation drills and the constructions middlebrows people call “high culture”. Yet the person making these statements will be likely to be addicted to his Ipod, wearing t-shirts and blue jeans, and using Microsoft Word to jot down his “cultural” statements on his (Intel) PC, with some Google searches on the Internet here and there interrupting his composition. Well, it so happened that the U.S. is currently far, far more tinkering an environment than that of these nations of museum goers and equation solvers – in spite of the perceived weakness of the educational system, which allows the bottom-up uncertainty-driven trial-and-error system to govern it, whether in technology or in business.

It fosters entrepreneurs and creators, not exam takers, bureaucrats or, worse, deluded economists. So the perceived weakness of the American pupil in conventional and theoretical studies is where it very strength lies – it produces “doers”, Black Swan hunting, dream-chasing entrepreneurs, or others with a tolerance for risk-taking which attracts aggressive tinkering foreigners. And globalization allowed the U.S. to specialize in the creative aspect of things, the risk-taking production of concepts and ideas, that is, the scalable and fat-tailed part of the products, and, increasingly, by exporting jobs, separate the less scalable and more linear components and assign them to someone in more mathematical and “cultural” states happy to be paid by the hour and work on other people’s ideas. (I hold, against the current Adam Smith-style discourse in economics, that the American undirected free-enterprise works because it aggressively allows to capture the randomness of the environment – “cheap options” – not much because of competition and certainly less because of material incentives. Neither the followers of Adam Smith, nor to some extent, those of Karl Marx, seem to be conscious about the role of wild randomness. They are too bathed in enlightenment-style causation and cannot separate skills and payoffs.)”



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